Scope Of Services

Stage One entails concept planning and facility development. Working in conjunction with our or the client's architect and/or interior designer, a facility is created in which the desired atmosphere and the building's technical functions are achieved harmoniously.
Concept planning and design.
Feasibility, visions and base studies.
Development of the functional and emotional concepts, i.e. dimensions, pre-design (material, colour, sound, light, etc).
Development of the complete architectural pre project, function and interior design).
Development of technical planning concepts - M & E concepts: i.e. sanitary facilities, water, air-conditioning, electricity, and acoustics.
Development of specific beauty, health and wellness concepts.
Project management.

Stage Two encompasses operations and program implementation. A personalized spa program is designed to suit the clientele, planning for retail sales, marketing, staff recruitment and training, plus the set-up of all programs and operations.
Overall planning, budgeting, design and tendering.
Overall technical planning - M & E as well as development of special sound and light projects.
Realization of the interior design concept.
Project controlling and management.
Staff recruitment and training programs.
Development of "Quality Standards" and "Brand Development".
Formulate marketing plan, advertising and public relations.

Stage Three involves our obligation to the successful opening of the facility and further ongoing supervision, evaluation programs or ongoing management.
Administer and supervise start-up of all programs and operations.
Opening supervision, such as: Organization of special events for important target groups (VIPs, journalists, etc.)
Seminars, workshops, training and performance analysis.
On-going operations and management.

Additional Services:

Design
We work with some of the best names in the field. From architecture and interior design to integrated marketing solutions, our unique success lies in the ability to provide complete, highly orchestrated and coordinated services particular to each phase of the project.

Marketing
Our wide experience in the spa industry has given Horwath Spa Consulting a special understanding of the operational and marketing requirements of the hotel and leisure market. The expertise necessary to provide our clients with the solutions required for a successful operation.

Training
A vital component of any successful operation is well-trained staff. Our specialized staff training caters for all levels of spa staff and includes management and customer service skills to hands on therapies. Ensuring a seamless operation offering quality treatments and a high level of customer service.